Tier 2 Service Desk Engineer (Century City, Cape Town) R14,000 – R20,000

My client, a business cybersecurity and IT support provider is seeking an experienced Service Desk Engineer to join their team in Cape Town.

Job Description:

• Day to day support on the service desk (remote)
• Desktop, Network and Server Support
• Backup Management and Anti-Spam system support.
• Internet and Security support
• New system installations & upgrades (desktop, network, Server)
• Communication with clients
• Support, procedures & tickets
• System changes & clients audits
• Projects & implementations resource

Requirements:

Strong Knowledge / understanding (MUST HAVE)

• Windows 7,8,10 and MAC OS

Strong Knowledge (MUST HAVE):

• Systems upgrade/support SQL, Exchange 2003-2016, Windows Server 2003 – 2016
• O365 Configuration, Setup, Maintenance (Azure, Exchange, SharePoint)

Good Understanding (MUST HAVE):

• VMware, Hyper V, Terminal Server, SQL server, Windows Server, AD, DHCP, Group Policies, SAN and NAS storage.
• Cisco ASA Firewall, Routers (NAT, PAT) & Switches (Vlan, VPN), System Monitoring, SNMP

Must have

• Attention to detail
• 3 - 5+ years IT experience
• IT Degree and IT certified (either or all – Microsoft, Cisco, VMware, Checkpoint, and Citrix)
• Excellent communicator with a proven track record
• Self-starter and motivated
• Work as part of team / team assistance / team lead
• Project & Coordination experience

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Unfortunately, due to the number of applications we receive, we’re not able to respond personally to every applicant. If you haven’t been contacted within 14 days of your submission, please consider your application unsuccessful.