Touring Support Assistant

SUMMARY:
Entry level Administrative role.

POSITION INFO:

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

We are looking for a young, dynamic person to join our team! 

If you have a “can-do” attitude, excellent command of English (both verbal and written), ability to work under pressure and take on new learning opportunities and want the opportunity to get a start in the travel industry, then this position is for you.

It is important to note that this is an entry level administrative position with the opportunity to learn and grow within a dynamic industry and a leading travel company.

KEY OUTPUTS:

• Reconfirmation of consultant files with suppliers by sending reconfirmations and vouchers and ensuring what has been confirmed to the agent with the final itinerary, matches the confirmation sent to suppliers and matches what has been booked in Tourplan
• Checking Tourplan against GIS and flight details, checking the number of guests booked in the system is correct and matches what has been booked with suppliers, Pick up and drop off details, checking allocations and all services booked correctly
• Checking and saving lodge Daysheets for the consultants and ensuring the information received by the &Beyond Lodges is correct 
• Create, assemble and print documentation for the travel wallet 
• Plan daily logistics regarding delivery of Travel Wallet to our operational bases 
• Clear communication with Consultants and Managers when requesting required documentation for the Travel Wallet and details to reconfirm bookings
• Constant, consistent and clear communication daily with reservations team and suppliers
• Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED: 

• Excellent written and verbal English
• Computer literate with at least a basic working knowledge of Outlook, Word and Excel – this includes typing skills
• Some understanding of a reservation’s environment is advantageous
• Computer literate with at least a basic working knowledge of Outlook, Word and Excel
• Knowledge of Tourplan advantageous or any other reservations system 

 QUALIFICATIONS REQUIRED:

• Tourism/Travel-Related Qualification (degree/diploma/certificate) would be an advantage.

SKILLS REQUIRED:

• Knowledge of Microsoft Office Applications such as Word and Outlook
• Experience in Tourplan would be advantageous
• Understanding of data analysis done
• Excellent telephone manner
• Ability to solve problems
• Verbal, written and reporting skills
• Market knowledge
• Experiential creativity (Crafting experiences)
• Guest/Client delight
• Time management
• Teamwork and interpersonal skills
• Attention to detail
• Administration and organisation skills
• Paper filing and paperless filing
• Speed reading and speed typing 

PERSONAL ATTRIBUTES:

• Good interpersonal skills
• Sense of urgency
• Passionate about delivering service to agents resulting in guest delight
• Diligence and self-motivation to meet deadlines and keep on top of your job
• Willingness / ability to share information, and to teach and inspire others

The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

We reserve the right to not make an appointment.