Tourism Manager

SUMMARY:
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POSITION INFO:

Responsibilities:

Multi-Property Management:

• Oversee the operations, maintenance, and overall management of multiple tourism properties, including resorts, vacation rentals, and other tourism-related facilities.
• Implement consistent operational standards across all properties to ensure high quality, safety, and guest satisfaction.
• Coordinate with on-site managers and staff to address property-specific needs and challenges.
• Regularly visit properties to inspect conditions, assess operations, and address issues.

Financial Oversight:

• Assist in managing budgets for all properties, ensuring alignment with financial objectives and maximizing profitability.
• Monitor financial performance, occupancy rates, revenue, and expenses across multiple sites.
• Implement pricing strategies and revenue management tactics to optimize property performance and achieve financial goals.

Marketing and Tourism Development:

• Lead marketing initiatives for promoting properties across various platforms and channels.
• Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy and attract tourists to each property.
• Plan and coordinate promotional events and activities to enhance visitor experiences across the portfolio.

Guest Relations:

• Ensure exceptional guest service standards across all properties, addressing guest inquiries, complaints, and feedback promptly and professionally.
• Monitor guest satisfaction and implement improvements based on feedback to enhance the visitor experience.

Staff Leadership and Development:

• Develop and implement training programs to maintain high service standards across the portfolio.
• Foster a culture of teamwork, professional development, and accountability among staff at all properties.

Maintenance and Compliance:

• Oversee property maintenance schedules and ensure all properties are kept in excellent condition.
• Ensure compliance with all local regulations, licensing requirements, safety standards, and hospitality industry best practices for each property.
• Manage vendor relationships for maintenance, landscaping, and other outsourced services.

Strategic Planning and Reporting:

• Develop long-term strategies for property improvements, upgrades, and expansion of services.
• Report regularly to senior management on key performance indicators, operational challenges, and growth opportunities.

Requirements:

• Tertiary qualification in Hospitality or Property Management, or a related field
• 5+ years of experience in tourism, hospitality, or property management, with a focus on multi-property oversight.
• Strong leadership and management skills, with the ability to oversee multiple locations and diverse teams.
• Financial acumen with experience in budgeting, forecasting, and revenue management.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with property management software and other industry-related technology.
• Knowledge of local tourism trends, real estate, and regulatory requirements.
• Multi-Property Management Expertise
• Leadership and Team Building
• Strategic Thinking and Planning
• Budget and Financial Management
• Customer-Centric Focus
• Flexibility and Adaptability
• Strong Negotiation and Vendor Management Skills