Trails Guide & Guest Service Supervisor

SUMMARY:
Ultra Luxurious Game Lodge is looking for an experienced TRAILS GUIDE & GUEST SERVICE SUPERVISOR Couple to join their team

POSITION INFO:
Candidate requirements:

Trails Guide:

• Must be a South African citizen
• At least 3-5 years of guiding experience in 5-star establishments
• Must have FGASA Level 2 as a minimum (NQF4)
• FGASA Lead (Advanced) Trails is ESSENTIAL
• Must have all guiding documentation up to date
• Possession of a valid driver’s license & PDP is essential
• Must have experience walking in a Big 5 Reserve
• An understanding of vehicle & lodge maintenance is an advantage
• Astronomy knowledge is advantageous
• Must be well-presented, confident, and well-spoken
• Must be passionate about conservation and guests
• Must have a flexible attitude, a sense of fun, and anticipate guest needs
• Sensitivity to cultural differences, and patience with colleagues
• Must reference incredibly well

• 2 years experience within a 5* Establishment
• Hospitality-related qualifications are beneficial 
• Excellent social and interpersonal skills 
• Hosting experience 
• Wine knowledge beneficial 
• Excellent command of the English language 
• Computer knowledge 
• Experience with stock takes and stock control
• Well-groomed with a good sense of personal hygiene 
• Drivers license 

• Gratuities as well as 20 bed nights annually for friends and family
• Leave cycle 4 weeks on and 2 weeks off – yes, you read that right
• Salary: Guide R12kpm, Lodge Manager R9kpm
• Medical aid contributions included meal allowance  and uniform