Training Coordinator - Pretoria

SUMMARY:
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POSITION INFO:

Our client based in Pretoria is looking to appoint a Training Coordinator.

To provide an efficient and effective training administration service to the relevant parties' network with regard to both technical and non-technical training.

Duties and Responsibilities

Certification (Non-Technical) and compliance (Technical)

1. Support Learning and Development Planning by issuing Dealer Views as at end of August of each year to compile Demand Plan and supply consolidated feedback to Support Services Lead by portfolio.
2. Identify eligible candidates annually for certification and compliance qualifications as per Dealer Views.
3. Establish relationships with all dealers in your portfolio
4. Identify eligible candidates annually for certification and compliance qualifications as per Dealer Views.
5. When pricing and calendar for the next year are finalized, book all eligible / identified delegates on the full certification path by the end of February to ensure certification and compliance target achievement. Quarter-one training to be fully booked where possible by the end of December of the previous business year.
6. Review monthly trackers received from the Reporting Lead, identify additional delegates for all certification and compliance qualifications and contact their managers via email and telephone to promote compliance.
7. Adhere to seat utilization and portfolio % target achievement.
8. New starters in network – comply with all training requirements according to portfolio specifications and indicated timeframes, generally within 3 months of appointment.
9. VCT Sessions scheduled, loaded, links created, invitations sent to eligible delegates and reminders sent before sessions as per trainer/coordinator split.
10. Delegates who do not attend training are rescheduled in line with Certification Trackers.
11. Update Training Plan Presentations if requested or required.
12. Ensure that catering is ordered timeously for the following week in all regions
13. Ensure that all registers are printed and distributed for the next week’s training
14. Ensure that training rooms are allocated to trainers for the following week, monthly in advance
15. Ensure that training material is printed and distributed monthly in advance together with pre- and post-tests.

Training Portfolio Management

1. Achieve a seat utilization target as set annually and in line with Brand portfolio targets.
2. Share Coordinator Tracker sheets with Support Lead and save on shared drive. Reflect calls to dealers for all courses not at seat utilization target with reasons for non-attendance by the dealers and flag to Brand Consultants.
3. Where demand exceeds capacity (waitlists), liaise with Support Services Lead to schedule more offerings as required.
4. Manage efficient training coordination, including logistics, session management, venue bookings, material printing and distribution and travel bookings in accordance with split.
5. Communicate professionally with delegates and their managers in relation to training invitations, confirmations and reminders. (email and telephone).
6. Ensure that all sessions are closed on iLearn so as to not delay or affect billings.
7. Ensure all pre-course reading is sent to the learner (where required)
8. Liaise with dealerships to provide support and to resolve queries for training (in close collaboration with the HRC’s and Brand Training Consultants).
9. Share Dealer Views with relevant Managers in Dealerships quarterly or as required
10. Ensure that feedback to Dealers and Learners regarding Assessment and Test Feedback as received by the trainers is saved on the shared drive.

iLearn2.0

1. Confirm bookings on the allocated system.
2. Load nominations onto the allocated system
3. Load new offerings and courses onto the allocated system if requested/required
4. Schedule trainers on system
5. Ensure that registers are closed within 24 hours.
6. Ensure that pricing is correct for offerings on system

Reporting

1. Follow up on delegates on sessions where numbers are low
2. Ensure that registers are closed for Reporting Lead to provide accurate updates for Operations Meetings
3. Monthly – use Certification Trackers to ensure that delegates are booked on all their required training and exams

Housekeeping

1. Keep work spaces neat and tidy
2. Ensure that your TBO’s are filed by trainer split
3. Ensure that Registers and feedback forms/tests by Offering are filed
4. Ensure that the Storeroom is neat and tidy and training material stored in allocated spaces.
5. Ensure that old documents are stored by year in storeroom and documents 5 years and older are discarded

Ad hoc

1. Resolve Web Based Training queries if possible or escalate where necessary
2. Provide support with regard to Product Launches and Special Projects as per Brand standards
3. Provide professional assistance with exams as per trainer requirements
4. Compile reports when requested by the management team
5. Continuous personal upskilling – according to development needs / personal interests relating to position or training industry
6. Assist at Reception when necessary

Qualifications and Relevant Experience

• Matric/Grade 12
• Certificate / Diploma in Business Administration or Training advantageous
• Appropriate certificate indicating computer literacy in MS Office
• Min 3 years’ Training Administration and co-ordination experience
• Experience with the administration of SETA Skills Programmes and Learnerships is advantageous
• Events coordination experience is advantageous
• Learner Management System experience

Core Skills

• Communication skills (verbal and written)
• Organization and Planning Skills
• Persuasiveness
• Customer focus/orientation
• Time Management
• Problem-solving skills
• Interpersonal Skills
• High Attention to detail
• Computer Skills (i-Learn / Learner Management System and MS Office with specific reference to Excel)
• Teamwork
• Ability to handle pressure