Travel Consultant, East London

SUMMARY:
We are seeking a Travel Consultant for a permanent role based in East London, Eastern Cape.
 
We are looking for a Travel Consultant with great enthusiasm for traveling. You will be responsible for promoting and booking traveling arrangements for clients (individuals & businesses). The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

POSITION INFO:
Applicants are required to meet the following criteria:
 

• Degree in Hospitality, Travel, Tourism, Business, or relevant field
• 3 – 5 years working experience as a Travel Consultant
• Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel, Quicktrav)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer-oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual)
• Ability to present, persuade and communicate effectively & able to manage crises
• Candidates with personal travel experience will be preferred

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Manage unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets