Travel Specialist - Groups and FITs

Recruiter:

RMV Solution

Job Ref:

RMV 103

Date posted:

Thursday, November 28, 2024

Location:

Johannesburg, South Africa

Salary:

Market related

SUMMARY:
Travel Specialist - Groups and FITs

POSITION INFO:

Job Description

Responsible for designing, quoting, and booking trips to Southern Africa for travelers through international agents.

Key Responsibilities

Handle reservations for all client touring services requested internally and externally.
Provide quotes and convert private charter requests within specified timeframes.
Ensure competitive rates are negotiated and secured with preferred suppliers.
Manage bookings in Tourplan system.
Supervise allocated client touring suppliers.
Oversee reservations and operational tasks for managing specific Scheduled Tours effectively.
Ensure adherence to pre-, during-, and post-tour procedures following company standards.
Monitor group numbers, manage Scheduled Tour departures, and supplier allocations.
Maintain communication with tour guides during Scheduled Tours and Private charters.
Handle payments, account inquiries with suppliers and local agents.
Manage cancellations, client complaints, and emergencies.
Monitor profitability of specific Scheduled Tours weekly.
Collaborate with product development, sales, and marketing teams as needed.
Manage personal and shared team MS Outlook mailboxes.

Requirements

Qualifications and Experience

Matric / Grade 12 qualification.
Ideally, possess a Travel & Tourism qualification.

Work Experience

At least 7 years of experience in group series and FITs.
Proficient in Tourplan operations.
Extensive knowledge of South Africa (tourist attractions, seasonality, routes, distances, driving times, places of interest, geography, and transport infrastructure).

Skills and Competencies

Strong verbal, telephonic, and written communication skills.
Proficient in Microsoft Office Software: Word, Excel, and Teams.
Excellent interpersonal, problem-solving, organizational, and time management skills.
Ability to negotiate and liaise effectively.
Strong decision-making skills, innovation, and proactivity.
Attention to detail and basic financial knowledge.

Salary

Competitive salary based on relevant experience.

Benefits

ABOUT OUR CLIENT

Our client, an African company, is committed to prioritizing their people, customers, and suppliers by delivering exceptional quality, service, and value. They aim to infuse each customer interaction with the unique essence and magic of Africa. The ultimate goal is for our client to emerge as the leading integrated tourism group in Southern Africa, with a strong international presence in sectors where they possess a sustainable competitive advantage.

Key areas of international expertise encompass:

Destination retail
Global sports event management
Duty-free retail on the ground
Duty-free retail in the air
Destination management
Hotel management
Lodge management
Airport craft and curios retail
Activity management
Online corporate travel management

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