Trust Officer Assistant

SUMMARY:
Our client has an opening in their Financial Planning team.
This position provides administrative support to Trust Officers (Financial/Investment Advisors) within the team.
Responsibilities include managing follow-up correspondence with clients, beneficiaries, and third-party providers, as well as coordinating with internal departments to ensure that investment and payment instructions are executed accurately and promptly.
The ideal candidate will have 3-5 years of experience as a broker's assistant or in a similar secretarial role, specifically handling investment administration and follow-ups.

POSITION INFO:
Responsibilities:

• End to end responsibility for local and offshore investment instructions, including but not limited to redemptions, switches, Retirement Annuity and Living Annuity transfers, and share dealing, preparation of relevant documents, submitting instructions via internal systems, following up on instructions to accurate completion and confirming same with clients.
• Daily/ monthly EFT payments to and on behalf of clients, including all verifications preparation and capturing of same on internal systems.
• Review debit balances and assist Trust Officer to take corrective action.
• Onboarding of new clients, and responsible for all clients take on documentation, and loading on internal systems.
• Quarterly invoicing for ad hoc fees.
• Preparation of trust administration requirements, and all payments relating thereto.
• Client liaison: timeous response to, and resolution of all queries.
• Accountable for electronic and hard copy filing relating to investment administration, and advisory record keeping as per applicable financial services legislation, ensuring that all investment and payment instructions are compliant.
• Liaison with internal investment administration and support departments
• Collation of all clients monthly and quarterly reporting.
• Collation of tax documentation per client.
• General secretarial support: typing, filing, faxing etc. of client correspondence, diary and event management.

• Previous experience in similar function a requirement, with proven track record (3-5 years).
• Matric a requirement, preferably with accounting a matric level, or booking keeping /accounting diploma; unit trust/ local and offshore Investment/ life assurance/ will be an advantage.
• Computer literacy (intermediate): MS Office suite and excel at an intermediate level.
• Ability to work independently, Attention to detail and excellent organisational skills, problem-solving skills and ability to demonstrate initiative.