Job Description
Follow an approach defined by the design team, collaborating with other designers and stakeholders to deliver design projects.
Contribute to defining the approach for a specific design project with design leaders.
Conduct research (primary and secondary) to understand user’s pains, gains and needs
Execute design work based on steer from design leaders.
Adapt designs based on feedback from customers and design leaders.
Present design work to business stakeholders with the support of design project leads.
Work with product / service teams to implement customer-centric solutions.
Advocate for design thinking methodologies and practices.
Create production ready design deliverables.
Understanding and proven ability in user experience design, user interface design, service design, customer research prototype engineering or content strategy.
Education and Experience Required
National Diploma or Advanced Certificate in a Design discipline such as product, industrial, service, interaction, digital equivalent NQF level 6 qualification
Minimum of 2-3 years of technical design experience or customer focused experience at scale
Track record of delivering, high quality design projects, with strong customer impact.
Experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing
Ability to communicate ideas through drawing, digital tools, prototyping, model making, journeys etc.
