VIP HOST

Key Responsibilities but not limited to:

• Primary objective is to build long term trust and relationships with VIP''s.
• Customer portfolio Management.
• Provide customers with exceptional service, focusing on the customer experience - creatively solve challenges and propose new and fresh alternatives to existing processes
• Implement strategies for retaining & growing new high value customers showing potential to become VIP customers.
• Prepare and communicate regular reports to line management
• Track and report on the success of implemented strategies
• Be responsible for maintaining the integrity of the customer experience
• Be a role model & promote brand culture
• Influence the current VIP customer life cycle and user experiences through key customer touch points and communications, develop personal communication and intervention strategies to strive to improve overall customer value and retention of their portfolio