VJ 14995 - Client Success Manager (SaaS) – Gauteng

Recruiter:

Professional Career Services

Job Ref:

VJ 14995 - Client Su..

Date posted:

Friday, March 14, 2025

Location:

Johannesburg, South Africa

Salary:

R25k-R35k Basic

SUMMARY:
Client Success Manager (SaaS) – Gauteng

POSITION INFO:

Our client is a software solutions company

You will be responsible for the following:

Act as the primary point of contact for assigned clients, building strong and lasting relationships.
Oversee the onboarding process for new clients, ensuring a smooth and efficient transition.
Proactively identify and address potential challenges that may impact client satisfaction or retention.
Provide training and resources to clients.
Client Advocacy & Feedback.
Track client success metrics, usage data, and KPIs to assess the value clients derive from the platform.
Renewals & Upselling.

Ability to build trust and maintain strong, collaborative relationships with clients
Comfortable with SaaS platforms and the ability to learn and explain technical concepts effectively.
Strong verbal and written communication skills to convey information clearly and professionally.
Ability to analyse client data, identify trends, and make data-driven recommendations

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