VODACOM-POSTPAID CALL CENTRE CONSULTANT

Recruiter:

iSON Xperiences

Job Ref:

BPO00428

Date posted:

Monday, July 4, 2022

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

OVERALL PURPOSE OF JOB:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

MAIN RESPONSIB...

JOB DESCRIPTION:

The Role:
OVERALL PURPOSE OF JOB:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

MAIN RESPONSIBILITIES/TASKS:

Answering inbound calls timeously.

Be professional and polite at all times.

Listening attentively to customer queries.

Responding to customer queries accurately.

Ensure that quality standards are met.

Familiarize oneself with products and procedures.

Providing relevant information to ensure First Call Resolution.

Effectively resolve queries.

Escalating faults that cannot be concluded on first contact.

Ensuring that customer details are captured accurately.

Perform any ad hoc tasks as and when required.

Skills and Experience:
Job Specific Requirements / Knowledge Requirements

Communication skills

Interpersonal skills

Analytical skills Â

Team player

Negotiating skills Â

Presentation skills

IntegrityÂ

Writing skills

Customer orientation

Proactive and professional

System Specification

MS Office and Excel

Numerical ability

COMPETENCIES:

Quality orientation

Customer focus

Ability to build customer loyalty

Conflict management

Excellent communication skills

High level of professionalism and an understanding ethical conduct.

KNOWLEDGE, SKILLS AND EDUCATION:

Grade 12

Excellent Communication written skills in English

Serious and passionate about customer service and working in a customer service industry

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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