VODACOM-POSTPAID CALL CENTRE CONSULTANT

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00428

Date posted:

Thursday, July 14, 2022

Location:

Randburg, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

OVERALL PURPOSE OF JOB:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

MAIN RESPONSIB...

JOB DESCRIPTION:

The Role:

OVERALL PURPOSE OF JOB:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

MAIN RESPONSIBILITIES/TASKS:

  • Answering inbound calls timeously.
  • Be professional and polite at all times.
  • Listening attentively to customer queries.
  • Responding to customer queries accurately.
  • Ensure that quality standards are met.
  • Familiarize oneself with products and procedures.
  • Providing relevant information to ensure First Call Resolution.
  • Effectively resolve queries.
  • Escalating faults that cannot be concluded on first contact.
  • Ensuring that customer details are captured accurately.
  • Perform any ad hoc tasks as and when required.
Skills and Experience:

Job Specific Requirements / Knowledge Requirements

  • Communication skills
  • Interpersonal skills
  • Analytical skills  
  • Team player
  • Negotiating skills  
  • Presentation skills
  • Integrity 
  • Writing skills
  • Customer orientation
  • Proactive and professional

System Specification

  • MS Office and Excel
  • Numerical ability

COMPETENCIES:

  • Quality orientation
  • Customer focus
  • Ability to build customer loyalty
  • Conflict management
  • Excellent communication skills
  • High level of professionalism and an understanding ethical conduct.

KNOWLEDGE, SKILLS AND EDUCATION:

  • Grade 12
  • Excellent Communication written skills in English
  • Serious and passionate about customer service and working in a customer service industry

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

New Business Representative - Johannesburg
Location: Johannesburg
Salary: Market Related
calling all New Business Representatives in the Services Industry. Must be based in Jhb or surrounding areas
Today


New Business Development Consultant
Location: Cape Town
Salary:
Are you a seasoned professional with a knack for identifying growth opportunities and cultivating strategic partnerships? Kinesis Holdings is on the lookout for a dynamic Business Acquisition consultant to spearhead our expansion efforts.About Us: We are professionals in the recruitment industry, specialising in the call centre Industry. We are dedicated to revolutionising talent acquisition, and ...
Today


Client Liaison -Inbound Call Centre
Location: Parklands
Salary:
Our client in Parklands North is seeking a Client Liaison for their inbound call centre. The ideal candidate will have a Matric (Grade 12) qualification, with at least 2 years of experience in a call centre or telesales environment. A proven track record of success in telesales or call centre settings is essential. The role requires proficiency in Microsoft Office (Word, Excel, PowerPoint), along ...
Today


Sales Lead Call Center
Location: Johannesburg
Salary: market related Monthly
Role:Answering questions from the sales staff. Monitoring sales performance and addressing issues when necessary. Completing sales reports and other administrative work. Addressing customer service issues that need to be escalated. Key responsibilitiesLead generations and prospecting activities to maintain required pipeline prospect accountsQualify, research, track and develop leads into viab...
Today


Customer Service Agent
Location: Centurion
Salary: Market Related
We are looking for Customer Service Agent for a company based in the Centurion area.
Today


Call Centre Sales Agent
Location: Centurion
Salary: Market Related (Plus commission)
We are looking for wells spoken call centre Sales Agents for a company based in the Centurion area.
Today


Team Coach : PAYJOY
Location: Bryanston
Salary: Negotiable
PayJoy Team Coach Contract based in Bryanston  Shift environment Monday to Sunday 09:00 am - 18:00 pm / 09:00am - 19:00 pm OVE...
3 days ago


Sales & Service Centre Team Leader (Call Centre)
Location: Wadeville, Gauteng
Salary: R20k
My client is looking for a Sales & Service centre Team Leader in the Automotive Industry
3 days ago


Reservations Manager
Location: Johannesburg
Salary: R480k to R540k ctc per annum
Reservations Manager
3 days ago


Group Reservations Manager
Location: Johannesburg
Salary:
Our client, a luxury lodge & hotel group based in Bryanston; Johannesburg is looking for an experienced Reservations Manager with at least 5 years’ experience. The Reservations Manager is responsible for managing the reservations process and operations for the lodges and hotels, by training and motivating the team to deliver quality service and meet financial targets for the property. Th...
4 days ago


Create a free job alert for VODACOM-POSTPAID CALL CENTRE CONSULTANT in Randburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2025 Job Placements. All Rights Reserved.