VP Customer Service SSA

Recruiter:

HR Genie

Job Ref:

VP Customer Service

Date posted:

Thursday, November 21, 2024

Location:

Bryanston, South Africa

Salary:

Market related

SUMMARY:
Our client is looking for a VP Customer Service SSA to lead and enhance the customer service functio

POSITION INFO:

Our client is looking for a VP Customer Service SSA to lead and enhance the customer service function across the region. This role is integral to delivering exceptional customer experiences and driving operational excellence.

Responsibilities:

Define and implement the regional customer service strategy aligned with global vision and business objectives.
Set strategic direction and oversee operational plans, measures, and budgets to achieve targeted results.
Influence and shape customer experience strategies to support the regional network.
Lead and organize highly strategic activities with significant business impact.
Ensure consistent daily operations of customer service teams, including KPI management and quality standards calibration.
Act as a chief energy officer, fostering high engagement and motivation among regional customer service teams.
Represent the region in global and regional executive committees.
Analyze market and customer information to develop targeted customer service strategies.
Provide expert input on regional business decisions and programs.
Formulate and oversee regional customer service programs, policies, and processes.
Drive innovation and identify appropriate technologies to enhance customer service management.
Monitor customer feedback and implement sustainable solutions to improve service delivery.
Benchmark and embed world-class customer service practices at the regional level.
Collaborate with senior executives across functions to align customer service strategies with business objectives.
Lead and develop the regional Voice of Customer team to enhance customer experience.
Explore and implement digital solutions to elevate customer service standards.
Manage critical agreements with internal and external stakeholders.
Champion change, collaboration, and integrated solutions to address challenges.

Key Skills:

Strategic leadership and vision-setting.
Expertise in driving and executing customer service initiatives.
Strong analytical and decision-making skills.
Advanced knowledge of customer feedback mechanisms and key performance indicators.
Ability to influence at an executive level and develop strong stakeholder relationships.
Innovation and digital solution exploration in customer service.
Change management and cross-functional collaboration.
Talent management and leadership across diverse teams.
Minimum 10 years of experience in a similar role with proven results.
Previous leadership roles at a strategic level.
Extensive experience in driving and implementing strategic initiatives.
Logistics industry experience is advantageous.

Qualifications:

Master’s degree preferred.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

React Front end Engineer
Location: Johannesburg
Salary: 250000 Annually
We are looking for a Junior React Front-End Engineer who has a passion for crafting intuitive and user-friendly web applications. You will work alongside talented designers, product managers, and engineers to bring ideas to life. As part of our front-end team, you will contribute to building performant, scalable, and visually stunning applications that delight our customers.
43 days ago

2nd Line Support Technician - Telecoms Experience Essential
Location: Centurion, Gauteng
Salary: R25k Negotiable based on experience
If you have a minimum of 5 years'' experience as a 2nd Line Support Technician in the telecommunications industry and have advanced 3CX knowledge, then we need you!
Today

Service Technician- Scientific Instrumentation
Location: Johannesburg
Salary: Monthly
A well-established laboratory equipment and consumables company requires the above to ensure quality technical service provided to all customers, in the quickest possible turnaround time and support the team with customers on-site and in-house repairs, installation, maintenance and operator training.
Today

KEY ACCOUNT MANAGER: INLAND (GAUTENG)
Location: Johannesburg
Salary: Monthly
KEY ACCOUNT MANAGER: INLAND (GAUTENG) to be based in Woodmead with extensive traveling within the Gauteng & Mpumalanga areas. Our client, one of the world’s leading wood-based solutions providers, is passionate about transforming clients' ambitions into reality through an exceptional combination of industrial expertise, quality design, and environmental stewardship.As a Key Account ...
Today

Sales Internship
Location: Johannesburg
Salary: Stipend Monthly
We are looking for a dynamic and motivated Sales Intern to join our Client’s team for a 12-month internship program. This opportunity is ideal for individuals looking to gain hands-on experience in sales, client relationship management, and business development. If you have a passion for sales and an interest in technical products or services, this role is perfect for you!please apply on Ann...
Today

Home Loan Pre-Qualification Consultant
Location: Pretoria
Salary:
Home Loan Pre-Qualification ConsultantOur client, a leading financial services provider, is currently recruiting for a Home Loan Pre-Qualification Consultant. The Home Loan Pre-Qualification Consultant is responsible for screening and pre-qualifying potential buyers in the housing market, ensuring they meet financial and eligibility requirements before being handed over to sales representatives. T...
Today

Sales Executive
Location: Johannesburg
Salary: 300000 Annually
Are you a driven sales professional with a passion for building strong client relationships and growing business? Our company, a leader in PVC compounds, plastic extrusion, and moulding, is looking for a Sales Executive to service and expand our existing client base while identifying new business opportunities
Today

Operational Financial Executive (CIMA)
Location: Pretoria
Salary: 650000 Annually
Seeking a multifaceted Operational Finance Executive.
Today

Accounts Receivable Administrator
Location: Centurion
Salary: 300000 Annually
ð Accounts Receivable Administrator - (Cape Town) ð
Today

Account Manager
Location: Johannesburg
Salary:
We are seeking a results-driven Account Manager to manage and grow existing client relationships. This role involves maintaining strong customer connections, identifying new business opportunities, and ensuring smooth operational execution. The ideal candidate has at least 5 years of experience in account management, asset financing, or technology sales, with a proven ability to drive revenue grow...
Today

VP Customer Service SSA

Similar jobs you might be interested in:

Jobseekers

Recruiter

General