Verifications Officer (JB1845)

Verifications Officer (JB1845)
Pinetown, Durban
R7000 – R9000 per month

Reporting to the Call Centre Manager. The Verification Officer is responsible for providing an independent audit on all enrolments submitted, this pre-vet is to be conducted as outlined by the academic department. The Verifications Officer will audit all capturing done by the advisor on sale submissions and audit all debit order mandates. Theses verifications need to be tracked and maintained daily via the campaign sales tracker.

Educational Requirements:
Grade 12
Data capturing and administration
Previous experience working in Administration
Excel proficient
MS office proficient

Duties and Responsibilities:
Complete all administrative audit duties
Verify all sale enrolments
Evaluate the quality adequacy of enrolments submitted
Ensure all verified enrolments are uploaded to the correct academic vetting system
Audit all CRM capturing done by an advisor on each sale call
Audit every debit order mandate for each enrolment live with the advisor
Provide daily feedback on debit order mandate success based on debit order reports
Ensure any failed debit orders are recaptured by the advisors
Maintain a sales tracker for all sales verified. Ensure the sales tracker matches what has been reported by the sales department
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Coordinate and support on-site audits conducted by external providers
Evaluate audit findings and implement appropriate corrective actions
Monitor risk management activities