Voice Support Engineer

Recruiter:

Elite Search

Job Ref:

JHB000688/BB

Date posted:

Wednesday, July 6, 2022

Location:

Johannesburg, South Africa

Salary:

15000 Monthly

SUMMARY:
Role: Voice Support Technician - if you are passionate about technology and helping people and are highly energetic and love providing quality customer service above and beyond what is required then this is for you!

Location: REMOTE work opportunity BUT the candidate MUST be Johannesburg based.
The Company has a proven track record in outsourcing Information Technology (IT) services for over 12 years. Join a vibrant close knit team in a dynamic environment where everyone is happy to roll up their sleeves and get stuck in to achieve great things. Ongoing training, mentorship and development.

JOB DESCRIPTION:

Remote work opportunity with a well established managed services company.
Responsibilities:
Providing technical support to customers on a first level response platform.
The Support Engineer is the first responder to the customer and will fulfil both support and customer service functions. The Support Engineer will interact with customers, reseller clients, service providers, internal department interfaces and support team members on a daily basis.
Responsible for responding to new service tickets within 30 minutes of receipt along with continuous follow-up on Service Tickets on a daily basis.
Working independently and with Management to continuously improve services and customer experience.
Providing basic troubleshooting with the customers, fulfilling customer service requests and working as a liaison between Support, Fulfilment Services, Billing and Technician/Tech Support Specialists to ensure acceptable MTTR (Mean Time to Repair).
Responsibilities also include 24 hours standby on-call rotation with the Support Team. Qualifications:

Comptia A+
Comptia N+
Cisco Certified Network Associate (CCNA) advantageous
MikroTik Certified Network Associate (MTCNA) advantageous
Equipment knowledge – Mikrotek advantageous
1-2 years of experience in the Telecommunications voice & data services and/or IT related industry
Understand Voice (SIP, RTP )
General understanding of networking (DNS, DHCP, Natting)

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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