Voice Technician

SUMMARY:
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POSITION INFO:

The Voice Technician is responsible for the installation, maintenance, and troubleshooting of voice communication systems and technologies within the telecommunications environment. This role ensures optimal performance of voice networks and supports users with their voice-related issues.

Key Responsibilities:

• Installation and Configuration:

  • Install, configure, and maintain VoIP systems, PBX systems, and related voice hardware.
  • Set up and manage phone systems, including user accounts and call routing.

• Maintenance and Support:

  • Monitor voice network performance and conduct regular maintenance to ensure reliability.
  • Troubleshoot and resolve voice-related issues in a timely manner.

• Collaboration:

  • Work with IT and network teams to integrate voice services with data systems.
  • Collaborate with vendors and service providers to manage and optimize voice solutions.

• Documentation:

  • Maintain accurate documentation of voice network configurations, diagrams, and system changes.
  • Prepare reports on voice network performance and issues.

• User Training:

  • Provide training and support to end-users on voice system features and functionalities.
  • Assist users with technical issues and provide solutions.

Qualifications:

• Education:

  • Bachelor’s degree in Telecommunications, Information Technology, or a related field (preferred).

• Experience:

  • 3+ years of experience in telecommunications or voice technology support.
  • Hands-on experience with VoIP, PBX systems, and telephony hardware.

• Skills:

  • Strong knowledge of voice protocols (SIP, H.323) and network fundamentals.
  • Proficient in troubleshooting voice quality issues and network connectivity.
  • Familiarity with telecommunications regulations and standards.

• Certifications:

  • Relevant certifications (e.g., Cisco CCNA Voice, Avaya, CCM or similar) are a plus.