Warehouse Operator

The primary responsibility for the Warehouse Operations Admin Assistant role is to oversee the “Online Trade-in” process from initiation to completion. Additional key responsibilities include supporting the Warehouse and Operations Manager with the efficient day-to-day running of the warehouse and sales functions to ensure optimum levels of customer service.

• Managing all aspects of the Online Trade-in process to ensure that it runs correctly and efficiently. This includes:
  • Dealing with customer queries and concerns professionally and within the specified timeframes
  • Daily, weekly and monthly updating of the workflow system as required by the online trade-in process
• Troubleshooting all customer queries relating to consumers and retail partners:
  • Receiving query calls from retail partners
  • Booking of couriers as needed
  • Ensuring an ongoing communication loop with retail partners on the status of queries
  • Receiving of all related courier packages into our warehouse facility and ensuring the correct allocation of devices within warehouse space for assessment
  • Updating of workflow system with details of all courier packages received in order to trigger the assessment process
  • Responding to and dispatching devices to the end client in order to close the query process

• Compiling accurate customer reports and presentations on a monthly basis

• Any other duties as required by the Operations Manager or Head of Operations

The Warehouse Operations Admin Assistant role reports to the Operations Manager.