Our well established automotive vehicle dealer client based in Johannesburg North currently holds a vacancy for a Warranty Clerk with e-Toyota experience.
The person in this position will be responsible to process warranty claims timeously and accurately in terms of the company''s Policy and Procedures
Specific Role Responsibilities
• Warranty submission
• Process warranty claims in terms of Company Policy and Procedures (accurately and timeously)
• Obtain correct information on warranty claim regarding Customer complaint and cause of defect
• Obtain all relevant documentation pertaining to claim
• Ensure that claim tags are attached to parts and forwarded to the supplier in time
• Check suspense file daily
• Control claims status and report to Manager
• Control claims register and ensure that payment is received
• Assess vehicles eligibility for warranty work
• Check and confirm that all warranty parts have been tagged and stored by the Technicians correctly on a daily basis
• Assess and submit warranty claims in line with guidelines as set out by the distributor
• Assist with any other reasonable duties if and when required
• Attend all warranty training courses as held by the OEM
Qualifications and Experience
• Must have experience with Warranty Claims/ processes
• Computer literate
• Must have e-Toyota programme experience
• Good computer skills
• Multi-tasking ability
N.B. (Only candidates that meet the criteria will be shortlisted and contacted)
N.B. (Only candidates with Automotive Industry experience will be considered and contacted for this position)
