Waste Sector Sales Representative

SUMMARY:
Do you have a passion for the waste management industry and have demonstrated a proactive approach to delivering excellent customer service?
 
A Sustainable Waste Management company based in Cape Town requires an independent Sales Executive who will develop and grow their own customer base by sourcing new business and negotiating contracts. This role will be for an individual seeking long-term company growth and building a committed relationship with their customers.
 
You will be responsible for managing the Western Cape region for client renewals, increases and adhering to relevant systems / policies / procedures to provide satisfactory service.

POSITION INFO:
REQUIREMENTS

• Grade 12, relevant qualification highly advantageous
• Sales Or Marketing Related Qualification [Advantageous]
• Computer Literacy
• Min 5 Years Sales Experience in the Waste Industry
• Tender Compilation Experience
• Strong Customer Liaison Skills
• Negotiation, Planning and Organisational Skills
• Strong Knowledge of Sustainable Waste Management
• Valid Driver’s License

• Assist management with segmenting the market and identifying prospective clients
• Use marketing tools to approach prospective clients following a priority agreed with management
• Attend industry networking events
• Associate with industry and other media and follow trends and best practice
• Prepare quotes to prospects and follow up
• Follow up and close quotes
• Regular liaison with clients to ensure their satisfaction with the company’s service
• Encourage customer retention and customer loyalty
• Capture all required information at key points in the customer life cycle
• Work closely with all departments to ensure the CRM system works effectively for all aspects of the company
• Conduct face-to-face visits with all clients, at least once every 3-months
• Communicate effectively with the management of the company
• Obtain and follow-up on possible new leads / referrals and quote as required
• Provide feedback to the managers meeting on service ratings from clients monthly
• Communicate effectively with the operations managers
• Escalate any concerns or queries to the relevant person, if necessary
• Create reports that include percentages / recycling numbers of clients, their feedback from the service ratings and as well as complaints and compliments
• Communicate with staff on site about their wellbeing and provide feedback on staff morale to operations managers and admin manager
• Ensure that client escalations are implemented on an annual basis or as necessary
• Communicate with operations with regards to annual increases pertaining to costings
• Monitor operations in terms of efficiencies and give input to the operations managers and owner where necessary
• Assist operations, where possible and within reasonable boundaries
• Monitor company performance against service level agreements and flag potential issues
• Attend, plan, and support the company’s events or other related expos / functions