Wine Tasting Room Manager / Front of House

SUMMARY:
Our client is seeking an enthusiastic individual to fill a permanent position in their Wine Tasting Room/Front of House team. The ideal candidate will be a team player with leadership abilities, strong communication skills, and the ability to interact with guests in a professional manner. This individual will ensure that guest complaints are handled with care and resolve any issues efficiently, while maintaining a positive and respectful work environment for all team members.

POSITION INFO:
Key Responsibilities:

• Overseeing daily operations of the restaurant and wine tasting room
• Planning and coordinating group bookings
• Ensuring smooth communication with guests and team members
• Managing customer service interactions and maintaining a professional demeanour
• Upholding a high standard of professionalism and customer service
• Promoting teamwork and fostering a positive atmosphere
• Handling guest complaints effectively and with composure
• Demonstrating leadership and organizational skills to manage multiple tasks
• Ensuring adherence to company values
• Ensuring stock control and performing inventory checks as required
• Making confident decisions and delegating tasks to team members

• Fully bilingual in English & Afrikaans
• Resident in or near Stellenbosch, with own transport (required for shift, weekend, and holiday work)
• Willingness to work on public holidays and weekends
• A friendly personality with a professional appearance
• Strong customer service orientation
• Ability to plan, organize, and multi-task effectively
• Proven leadership, motivational, and interpersonal skills
• A keen eye for detail and strong organizational abilities
• Ability to stay calm and composed in fast-paced environments
• Assertive leadership with the ability to take charge

• Previous experience in Front of House and management roles
• Wine knowledge and experience in managing a tasting room or restaurant
• Relevant qualification in Wine, Management, or Hospitality
• Computer literate
• Experience in Semper and Pastel advantageous
• Experience in cash-ups, stocktaking, and financial processes