Withdrawals Clerk

The Withdrawals Clerk is responsible for the daily processing of all withdrawals to clients’ accounts, ensuring that payments are valid, correct and meet all Risk and Wagering requirements, administer and maintain the withdrawals system, ensuring all system references and withdrawal data are correctly updated, and provide day to day 2^nd line client support for payments and deposit queries.

Key performance areas

• Ensure all withdrawals for payment meet the terms and conditions;
• Ensure all withdrawals meet Risk, Audit, Authorization and Wagering requirements before being paid;
• Identify and investigate clients that may be playing in such a way as to have an unfair advantage against the business;
• Identify and investigate clients that may be laundering money and put the business at undue risk;
• Ensure all outward payments are valid and the currency amounts correct;
• Review rejection reports daily and resolve;
• Maintain the Internal systems and ensure all statuses, export references and import references are correctly applied daily;
• Maintain sufficient funds to successfully complete all required payments;
• Ensure all funds transfers are successfully received with minimal currency exchange costs;
• Determine and initiate appropriate and immediate actions needed to ensure withdrawals are paid within the minimum processing times and not delayed unnecessarily;
• Investigate trends and sources of recurring delays and inefficiencies and recommend/initiate corrective action;
• Resolve and respond to client queries within 24hrs or shortest time possible if support is needed from outside payment service providers;
• Investigate, alert and follow up on all exceptions and discrepancies;
• Report on Withdrawal trends and internal processing times;
• Present and report on a Daily /Weekly /Monthly /Quarterly basis to management;
• Develop best practices and improve on current process and workflows.

Skills and attributes

• Logical, analytical and methodical;
• Excellent interpersonal skills;
• Strong verbal and written communication skills;
• Strong excel skills;
• Strong attention to detail;
• Lateral thinking and problem solving.
• Risk identification
• FICA
• Identify customer trends
• Money Laundering
• Forex
• Data analysis (review daily operational reports) and resolve issues/concerns
• Manage cash flow in order to ensure successful pay-outs
• Report writing
• Redefine processes to ensure efficiency
• Excel advanced.