Workshop Foreman

SUMMARY:
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POSITION INFO:

Our client is seeking the services of a Foreman to join their team, based in Gqeberha.

Minimum Requirements:-

• Diesel Trade Qualification
• 5 years' post-qualification experience with at least 2 years in a similar role

Duties:-

• Assists technicians in developing their skills
• Understands, keeps abreast of and complies with Industry, State and Local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Ensures that all department employees receive appropriate manufacturer training
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines
• Ensures that all repairs are assigned to technicians in an equal and fair manner
• Provides technical support for technicians when necessary
• Ensures repairs are charged out correctly
• Checks progress of each repair order throughout the day
• Maintains high-quality service repairs and minimizes comebacks
• Conducts periodic spot checks of completed jobs for thoroughness and quality
• Road tests vehicles to quality-check work performed
• Accounts for all documents; ensures that none are missing, and all are processed correctly
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience
• Handles all customer complaints within 24 hours, informing other managers as appropriate
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts
• Monitors technicians' daily productivity reports and corresponding payroll records
• Monitors shop condition, including cleanliness, safety and the condition of shop equipment
• Reports problems to the service manager or dealer
• Ensures the proper care, storage and inventory of special tools
• Keeps abreast of new equipment and tools available and recommends purchases
• Fills in for service advisor and dispatcher when necessary
• Attends managers meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments
• Maintains safe work environment

Interested in this position?  Email your CV + supporting documentation to .  If you have not been contacted within 2 weeks, consider your application unsuccessful.