Workshop Manager

SUMMARY:
Are you an experienced Workshop Manager in a manufacturing environment, utilising your hands-on skills in fault-finding and technical support?
 
Our client, located in Epping, is seeking a seasoned professional with at least 5 years of managerial experience to oversee the daily operations of their workshop.
In this role, you will lead the team, visit customers, and provide on-site support to technicians. An electrical background in PC boards will be a significant advantage for this position.

POSITION INFO:
REQUIREMENTS

• Matric,
• Trade Test - Advantageous
• Experience with technical products and or have mechanical exposure
• Minimum 5 years’ previous experience in a managerial workshop position
• Mechanical / process theory exposure (preferable)
• Ability to read and interpret schematic diagrams
• Exceptional attention to detail
• Technically competent with ability to train internally and externally
• Knowledge of the Syspro System and or a similar ERP system
• Microsoft Office literate (Specifically Excel)
• Must be a good verbal communicator with relevant key points
• Must have ability to construct relevant structured reports
• Self-confident while remaining composed under pressure
• Expressive and passionate to a committed task/project
• Be able to be an effective listener to extract specifics in problems and solutions
• Ability to work as part of a team and to contribute accordingly
• Production process or automation experience.
• Experience in the managing of specific contracts and projects including the installation of the specific equipment sold as well as operator training.
• Knowledge of the Occupation Health & Safety Act.
• Strong planning skills
• Ability to prioritise tasks/workload

• Lead and manage the workshop on a day-to-day basis.
• Visit customers and assist technicians in faulty findings and provide technical assistance.
• Management of staff and stock (including stock take)
• Maintain and develop both supplier and customer relationships.
• Health and Safety
• Manage customer engagements, ensuring that processes are implemented and maintained so as to achieve the highest possible customer satisfaction.
• Deliver maximum Gross Profit for the workshop by maximizing the number of hours and spares sold.
• Allocate and control the issue of work to Technicians, so as to maximize productivity.
• Ensure the accurate completion of all relevant documentation for all repairs.
• Prepare all weekly and monthly reports detailing the efficiency and productivity of workshop.
• Conduct process evaluations and introduce improvements.
• Book in tools for repairs, prepare quotes and invoice out finished jobs on Syspro platform.
• Follow up on all quotations and purchase orders.
• Ensure procedures are in place and properly followed in respect of loan tools.
• Maximize spare parts availability whilst minimizing stock levels.
• Safeguard workshop assets, including spares, workshop tools and customer tools.