SUMMARY:
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POSITION INFO:
Automotive Industry: Workshop Manager
Location: South Africa
Position: Workshop Manager
Industry: Automotive Industry
Workshop Manager – Automotive Premium Industry
Company Overview: Join a leading player in the automotive premium sector, renowned for delivering exceptional service and premium quality to our customers. We are looking for a highly motivated and experienced Workshop Manager to oversee and manage our workshop operations.
Key Responsibilities:
- Workshop Operations: Manage the day-to-day operations of the workshop, ensuring that all repair and service tasks are performed to the highest standards.
- Team Leadership: Lead, supervise, and motivate a skilled team of technicians and staff, ensuring high morale and performance.
- Customer Satisfaction: Ensure all customer service requests are handled efficiently, maintaining excellent customer relations and ensuring repeat business.
- Quality Control: Oversee the quality of work performed and ensure all vehicles are serviced according to manufacturer specifications and industry standards.
- Inventory & Ordering: Manage workshop parts inventory, order parts when needed, and ensure the workshop is adequately stocked with tools and equipment.
- Health & Safety Compliance: Ensure adherence to all health and safety regulations within the workshop environment.
- Budget & Cost Management: Monitor and manage workshop budget, costs, and resources efficiently to meet business objectives.
- Reporting & Documentation: Ensure proper documentation for all services, repairs, and workshop-related activities, including job sheets and reports.
Requirements:
- Qualification: Minimum of a Matric or equivalent. A relevant qualification in Automotive Engineering, Workshop Management, or a related field is highly preferred.
- Experience: At least 5 years’ experience in a similar workshop management role within the automotive industry, preferably with premium or luxury brands.
- Technical Knowledge: Extensive knowledge of automotive repair and servicing, specifically within the premium automotive sector.
- Leadership Skills: Proven ability to lead and motivate a team, with strong interpersonal and communication skills.
- Attention to Detail: Excellent attention to detail with a commitment to providing high-quality service and results.
- Problem-Solving: Strong analytical and troubleshooting skills to resolve technical and operational issues efficiently.
- Computer Literacy: Proficient in workshop management software, including parts ordering systems, job tracking, and reporting tools.
- Valid Driver’s License: A valid South African driver’s license is required.
Desirable Skills:
- Knowledge of premium automotive brands
- Experience with managing workshop budgets and performance metrics.
- Strong background in customer service and resolving client concerns effectively.
