Workshop Manager / Service Manager

SUMMARY:
Are you passionate about off-road bikes and ready to lead a dynamic team? Join us as a Workshop Manager and oversee the daily operations of our busy workshop.

POSITION INFO:

Are you passionate about off-road bikes and ready to lead a dynamic team? Join us as a Workshop Manager and oversee the daily operations of our busy workshop. Your key responsibilities will include managing a team of skilled mechanics, delivering exceptional customer service, and ensuring workshop efficiency. As the technical and operational leader, you will drive performance with a focus on quality and customer satisfaction.

Key Responsibilities:

• Lead and manage a team of skilled mechanics
• Ensure excellent customer service and satisfaction
• Oversee workshop efficiency and performance
• Drive quality standards and operational excellence

Qualifications & Skills:

• Experience: 3-5 years in workshop management, ideally in the off-road or motorcycle industry, or experience riding off-road bikes as a hobby
• Technical Expertise: Strong knowledge of off-road bike maintenance, repair, and tuning
• Leadership Skills: Proven ability to manage and motivate a team, with a track record of improving performance
• Customer Service: Excellent communication skills with a customer-first mindset
• Organizational Skills: Strong multitasking abilities, able to prioritize jobs and manage time effectively
• Problem-Solving: Analytical thinker with the ability to troubleshoot complex mechanical issues
• IT Skills: Familiar with workshop management software and reporting tools
• Health & Safety: Understanding of workplace safety practices and regulations

Join us and lead the charge in delivering top-tier service and expertise in the exciting world of off-road bikes.