SUMMARY:
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POSITION INFO:
Are you a driven professional with a passion for leading teams and delivering exceptional service? A highly reputable company in the Construction industry is looking for a dynamic Workshop Manager to join their team and take charge of all service and technical aspects of the business. In this key role, you will ensure optimum profitability and uphold their high standards of customer service by providing technical and diagnostic expertise, guiding their workshop, and service department.
Key Responsibilities:
Staff Leadership & Performance Management:
- Recruit, mentor, and develop the service team to foster a culture of excellence.
- Ensure effective communication and collaboration between departments.
- Manage and control all service processes to achieve outstanding performance.
- Conduct weekly production meetings and regular toolbox talks.
- Keep senior management updated on workshop progress and developments.
- Address and coordinate training and development needs for staff.
Service/Project Execution:
- Provide instructions for diagnostic work and support technicians with technical matters.
- Promote safety and best practices when handling machinery.
- Ensure a clean, safe, and efficient work environment in line with SHEQ and ISO standards.
- Manage all customer service interactions, resolving issues swiftly and effectively.
- Ensure all service documentation and reports are accurately maintained.
- Communicate effectively with staff, customers, and service providers.
- Delegate tasks, monitor project progress, and maintain excellent customer service standards.
Business Planning & Budgeting:
- Assist in controlling service department expenditures and selecting service providers.
- Achieve departmental budget targets and meet national service KPIs.
Qualifications and Competencies:
- Grade 12 or equivalent.
- Diesel/Earthmoving Equipment trade or related trade test certificate.
- Valid driver’s license.
- Minimum of 5 years of post-trade qualified experience.
- Experience in service management, specifically with Earthmoving Equipment.
- Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, Word).
- Strong technical aptitude and ability to communicate at all levels.
- Adherence to SHE requirements and company standards.
- Highly disciplined, self-motivated, and capable of balancing strategic and operational responsibilities.
- Fluent in both English and Afrikaans where necessary.
