Workshop Service Manager

SUMMARY:
#DriveYourCareerForward and lead excellence as a Dealership Workshop Service Manager

Our client, a vehicle dealership is seeking a highly motivated and experienced Workshop Service Manager to oversee and manage the operations of their dealership service department. 

Your next big move starts here - Apply now!

Remuneration
R 25 000 plus allowances plus performance-based Incentive – Benefits including Provident Fund, Medical Aid.

The role of the Workshop Service Manager is to excel in team leadership, customer satisfaction and operational efficiency and profitability, ensuring that the workshop delivers the very best customer service aligned to the brands standards.

POSITION INFO:
Duties: 

• Leadership: Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.
• Customer Service: Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.
• Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
• Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards.
• Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
• Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
• Financial acumen: Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP.
• Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock.
• Training and Development: Identify training needs and implement staff development programs to enhance team performance.

• Matric
• Red Seal Motor Technician (Trade Test Certificate)
• Clean Criminal record
• Medically fit
• PC Literate – CMS or similar dealer management system knowledge a must
• Excellent communication and relationship management (OEM, Staff, Management)
• Reside on the East Rand – preferably close to Edenvale
• Experience: Minimum 8-10 years of experience in workshop or service management, preferably in a dealership setting.
• Qualifications: Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage. Only foreman or current workshop managers to apply.
• Technical Knowledge: Strong understanding of vehicle repair and maintenance processes.
• Leadership Skills: Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.
• Customer Focus: Strong commitment to providing exceptional customer service.
• Organizational Skills: Ability to manage multiple priorities effectively in a fast-paced environment.
• Software Proficiency: Familiarity with dealership management systems and software.
• License: Valid driver’s license – not endorsed.