Workshop and Spares Coordinator

SUMMARY:
Our client in the Wholesale industry is currently looking to employ a Workshop and Spares Coordinator based in Johannesburg (City Deep).

A wonderful career opportunity awaits you!

POSITION INFO:
Requirements:

• Matric with Mathematics.
• A technical qualification, such as N4 Electrical or similar, is required for a solid technical understanding.
• Strong mechanical background.
• Strong customer service orientation.
• High level of computer literacy.
• Sales ability.
• Ability to manage client expectations effectively.
• Capability to prioritize and balance scheduled jobs with breakdowns.

• Take ownership of the daily tasks in the workshop/service department.
• Distribute tasks among workshop technicians to ensure timely and efficient completion of repairs, installations, and commissioning.
• Routinely assess the workload and prioritize tasks based on urgency and technician capability.

• Monitor the services being provided and stay updated on any changes introduced or discontinued by suppliers.
• Evaluate service quality and identify areas for improvement.
• Resolve issues related to the delivery of services.

• Answer phone calls and emails promptly.
• Maintain and track client service records.
• Build and manage client relations to ensure trust and satisfaction.
• Provide quotations to customers by identifying components for repair, service, and parts inquiries.
• Handle breakdown notifications and ensure timely and effective communication with clients and representatives.

• Work closely with spare parts, proposal, logistics, sales, and other departments to ensure coordinated activities and timely, accurate responses.
• Coordinate after-hour calls and schedules with technicians.
• Communicate technician job-related issues with relevant stakeholders.

• Control the technician job card process, from creation to closure.
• Ensure technicians remain productive and that their hours are traceable.
• Manage stock movements of parts on Unity and issue parts on the Portal (integrate).
• Generate timely reports on technician productivity.