SUMMARY:
IoT Fulfilment & Support Coordinator (Cape Town)
POSITION INFO:
Employer Description
Software Development
Job Description
One of our clients is looking for an IoT Fulfilment & Support Coordinator to join their team. You will be responsible for ensuring the smooth operation and functionality of their IoT devices while delivering exceptional support to our customers
- Oversee the management of IoT devices deployed in the field.
- Oversee the management of offline IoT devices deployed in the field.
- Monitor device performance, troubleshoot issues, and ensure they operate optimally.
- Implement firmware updates and configurations as needed.
- Assist customers with technical inquiries related to our IoT devices.
- Provide guidance and troubleshooting assistance to customers facing connectivity or functionality issues.
- Conduct on-site installations of IoT devices at customer locations, ensuring proper setup and connectivity.
- Perform routine maintenance and repairs on existing devices in the field, including hardware and software updates.
- Build strong customer relationships through effective communication and problem-solving.
- Identify opportunities for upselling and cross-selling products and services based on customer needs.
- Collaborate with the sales team to generate leads and contribute to revenue growth.
- Manage inventory and stock control of IoT devices and related components.
- Maintain accurate records of stock levels, order supplies as needed, and track shipments.
- Perform periodic stock audits to ensure accuracy and prevent shortages or excess inventory.
- Assemble IoT devices and related components as per company standards.
- Conduct quality control checks on assembled devices to ensure they meet specifications.
- Work closely with the manufacturing team to streamline assembly processes.
Qualifications
- Matric
- Technical or IT certifications
Skills
- 3+ years experience with IoT devices, networking, and troubleshooting.
- Basic knowledge of sales techniques and a customer-centric approach.
- Willingness to travel for installations and field maintenance.
- Valid driver''s license and reliable transportation.
