ZMO 14668 - Project Manager – Multi-Unit Hospitality Operations

Our client is looking for a dedicated professional Project Manager to help them continue to exceed expectations.

Role Summary:
The Project Manager will oversee the operations of multiple high-energy outlets:

1. 2 x cafeterias.
2. 1 x convenience shop.
3. 1 x coffee shop.
4. Catering and events.

These outlets, while in close proximity, require meticulous coordination to ensure smooth operations, high service standards, and seamless customer experiences. The ideal candidate will have a proven track record in multi-unit hospitality management, with exceptional organizational and leadership skills.

Key Responsibilities:

• Operational Management: Oversee daily operations across all outlets, ensuring efficiency and adherence to company standards.
• Staff Leadership: Lead, motivate, and manage site managers and teams to achieve operational goals and maintain high morale.
• Customer Satisfaction: Act as the primary point of contact for clients, resolving operational issues promptly and ensuring exceptional service delivery.
• Health & Safety Compliance: Enforce health and safety regulations, food hygiene standards, and company policies consistently.
• Financial Oversight: Monitor and manage budgets, control costs, and optimize revenue streams.
• Event Coordination: Plan and execute events catering with precision, ensuring seamless delivery.
• Site Audits: Conduct regular visits and audits to ensure quality and performance standards are consistently met.
• Training & Development: Recruit, train, and mentor staff to build a highly skilled and motivated workforce.
• Process Improvement: Identify opportunities for operational improvements and implement efficient workflows.